Serving others is a privilege!
For the most part, client service in this country is mediocre at best. We believe serving others is a privilege and strive to provide the best solutions for every client! We are living in a client service crisis and poor client service is the number one reason people choose to change their allegiances to a new company or service.
How do you learn about serving others? In my opinion, every young person should spend time in the food service industry, or another closely related job. It’s the best way to gain experience with serving all types of people.
Restaurant servers are the front line of client service. Here are a only a few traits that goes into becoming an excellent server:
- Great Communication
- Customer Empathy
- Listening
- Planning
- Basic Finance
- Cleanliness
- Inventory Management
- Personal Care
- Teamwork
I don’t know about you, but I feel strongly that these skills are necessary regardless of the type of business you conduct.
As I thought about it, we at Lima company strive to master all these same skill sets that a restaurant server has to master. We may not be serving food, but we are serving up remedies to cure many ills and provide many services within our clients’ facilities. We strive to provide great communication to our clients, empathize and listen to our clients’ needs and assist our clients to plan for future maintenance and repair. We treat their finances and budgets as if they are our own. Our teamwork leads to successful planning and preparation to ensure the best outcomes for our current and future clients.
This concept is wrapped up in a great book called The Fred Factor which talks about going the extra mile and always doing more than is expected – a revolutionary yet very simple concept. We now use The Fred Factor as a training tool for all Lima employees.
Like I said in the beginning, serving others is a privilege and your Lima Team thanks you for allowing us to serve you. It is truly our pleasure!
Sincerely,
